Support

Questions

How do I connect my account?

Open Patron Saint on Apple TV and choose Connect with iPhone. In Patron Saint Connect, tap Scan TV and scan the code. If you are not already signed in, sign in on Patreon’s website with your Patreon email and password. Patreon may email you a confirmation code as part of that sign-in. Confirm the six-digit codes match and tap Codes Match. The session is encrypted end to end, and Apple TV checks it with Patreon before saving it. When the devices can reach each other, the transfer uses your local network. When they can’t, it uses Patron Saint’s encrypted pairing relay.

Do my iPhone and Apple TV need to be on the same Wi-Fi?

No. If both devices are on the same network and Local Network access is allowed, they connect directly. Otherwise they connect through Patron Saint’s encrypted pairing relay, including when they are on different networks. Both devices need an internet connection during setup. Your iPhone does not need to stay connected during playback.

Do I need AirPlay?

No. Videos and audio hosted on Patreon play on Apple TV itself. You do not need AirPlay, screen mirroring, or to keep your iPhone connected.

Why does setup happen on iPhone?

Patreon sign-in belongs on a keyboard and a real browser session, not a television remote. Patron Saint Connect signs you in on Patreon’s website, then connects the resulting session to Apple TV. Playback happens on the TV after that. Our application code does not read or store your Patreon password.

Which memberships appear?

Patron Saint shows the creator memberships attached to the Patreon account you connect. Posts you are not entitled to stay locked. Hosted video and audio play in the app. YouTube and Vimeo posts from those memberships open in the official YouTube and Vimeo Apple TV apps, including private links Patron Saint can find on the post. Vimeo requires tvOS 18 or later; if the creator set a password, enter it in Vimeo. Other embed players stay with their original service.

A video or audio post will not play. What should I try?

If the post is hosted on Patreon, force-quit Patron Saint and open it again. YouTube and Vimeo posts should open those official Apple TV apps; install the matching app if prompted. Vimeo requires tvOS 18 or later; if the creator set a password, enter it in Vimeo. If that fails, reconnect from iPhone, or use Advanced Setup on Apple TV. If a hosted post still fails, write to us with the post title and creator name — never include a password or session value.

iPhone can’t connect to Apple TV.

Make sure both devices are online and keep the pairing screen open on the television. Camera access is required to scan the code. Allowing Local Network access lets the apps connect directly when they are on the same Wi-Fi, but it is not required. Without it, they connect through the encrypted pairing relay. Generate a fresh code and scan again. If pairing still fails, Apple TV offers Advanced Setup as a fallback.

I usually sign in to Patreon with Google, Apple, or Facebook.

Those provider screens cannot run inside Patron Saint Connect. In a regular browser, sign in to Patreon, open Settings → Account, and add a password. Then use that Patreon email and password in the helper app. Patreon may also email a confirmation code during that sign-in.

Do I still need a Patreon membership?

Yes. Memberships stay on Patreon. Patron Saint is a viewer for posts you already have access to. To join a creator, change a pledge, or manage billing, use Patreon’s website or official app.